Question 1

How does the service work?

Accepted Answer

Getting started is simple. Sign up online, choose the service plan that fits your household, and we will schedule your first visit. On your service day, our technician arrives during your scheduled window, thoroughly cleans your yard of all pet waste, bags everything up, and removes it from your property. You will receive a notification when the job is complete. No hassle, no mess — just a clean yard waiting for you.

Question 2

How do I start service?

Accepted Answer

Click any "Get a Quote" button on our website to be taken to our online registration portal. From there you can select your service plan, enter your property details, and schedule your first visit. The whole process takes just a few minutes. If you have questions before signing up, you can also reach us by phone or email and we will walk you through everything.

Question 3

Do you offer one-time cleanups?

Accepted Answer

Absolutely. Our one-time yard cleanup is one of our most popular services. It is perfect for first-time customers who want to try us out, homeowners preparing for a special event or property showing, families moving in or out, or anyone who just needs a fresh start. There is no commitment required — book a one-time cleanup and decide from there whether you want to continue with a recurring plan.

Question 4

Do I need to be home during the service?

Accepted Answer

No — and most of our customers are not. As long as we have access to your yard, we can complete the service without you being present. If you have a gate, just make sure it is unlocked or provide us with the code when you sign up. We will send you a notification when we arrive and again when we are finished so you always know exactly when your yard was serviced.

Question 5

What happens if my dog is outside when you arrive?

Accepted Answer

For the safety of our technicians and your pets, we ask that dogs be brought inside before your service window. If your dog is outside when we arrive, we will make every effort to safely complete the service, but in some cases we may need to skip the visit and reschedule. We will always notify you if this happens. A quick note in your account about your dog's routine can help us plan around it.

Question 6

What if I have multiple dogs?

Accepted Answer

No problem at all — we service yards with multiple dogs every day. Pricing may vary based on the number of dogs and the size of your yard, since more dogs naturally means more waste to remove. When you request your free quote, just let us know how many dogs you have and we will make sure your plan is priced accurately. There are no surprises on your bill.

Question 7

Do you sanitize your equipment between visits?

Accepted Answer

Yes — always. Our technicians sanitize and disinfect all tools and equipment between every single yard. This is a non-negotiable part of our process. Cross-contamination between properties is a real concern with pet waste removal, and we take it seriously. Our sanitation protocol protects your pets, your family, and every customer we serve. This is one of the things that sets a professional service apart from a casual one.

Question 8

Is pet waste removal actually important for my yard's health?

Accepted Answer

More than most people realize. Dog waste is not a fertilizer — it is a biohazard. It contains harmful bacteria, parasites, and pathogens including E. coli, salmonella, and roundworm that can survive in soil for months and pose serious health risks to children, adults, and other animals. Regular pet waste removal is one of the most effective things you can do to maintain a safe, healthy outdoor environment for your family.

Question 9

Are there any contracts?

Accepted Answer

None — ever. We do not believe in locking customers into contracts. You stay with us because you love the service, not because you are obligated to. You can pause, adjust, or cancel your service at any time with no cancellation fees and no penalties. We earn your business on every single visit, and that is exactly how we think it should be.

Question 10

How do I pay?

Accepted Answer

We use secure, automatic billing through our online client portal. Your payment method is stored safely and charged on a recurring basis based on your service plan. You will always receive a receipt after each billing cycle. We accept all major credit and debit cards. There are no hidden fees — what you see when you sign up is exactly what you pay.

Question 11

What happens if I need to skip a visit or pause my service?

Accepted Answer

Life happens and we get it. You can easily manage your schedule through our online client portal — skip a visit, put your service on hold, or make changes to your plan at any time. Just give us a heads up before your scheduled service day and we will take care of the rest. There are no fees for skipping or pausing.

Question 12

What areas do you serve?

Accepted Answer

We proudly serve communities throughout Los Angeles County including Pasadena, South Pasadena, San Marino, Arcadia, Monrovia, Temple City, San Gabriel, Alhambra, Altadena, La Canada Flintridge, Sierra Madre, Bradbury, Monterey Park, La Crescenta, and surrounding areas. If your city is not listed, reach out and ask — we may already be serving your neighborhood or planning to expand there soon.

Question 13

What happens if you miss a scheduled visit?

Accepted Answer

We take our reliability seriously, but if we ever miss a scheduled visit due to circumstances on our end, we will make it right — no questions asked. We will reschedule your service at the earliest available time and make sure your yard gets the attention it deserves. Our customers count on us to show up, and we hold ourselves accountable when we fall short.

Frequently Asked Questions

Getting Started

During Your Service Visit

Health, Safety & Equipment

Billing & Contracts

Service Areas & Scheduling

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